Abstract

The present research on team collaboration is typically performed through qualitative interview based studies or social network measurements of connectedness through co-play. In this study, we take the unique approach to build networks from direct messages between players in the massive online game World of Tanks where players self-organize into clans with specific roles assigned from military rankings (from Private to Commander). We explore the relationship between team communication volume and skill level, the impact of communication features on clan rating, and the differences in communication hierarchy between high and low-rated clans. Our findings reveal that higher-rated clans send more pre-battle chat messages, suggesting that effective communication and strategic planning are key to team performance. Evidence shows teams who use voice chat during battle are significantly higher ranked …

Date

2025

Authors

Alexander J Bisberg, Sonia Jawaid Shaikh, Yilei Zeng, Fred Morstatter, Emily Chen, Emilio Ferrara, Dmitri Williams

Journal

Proceedings of the ACM on Human-Computer Interaction

Volume

9

Issue

7

Pages

1-26

Publisher

ACM